Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect information when you create an account, play games or use services at BetPanda. We take your privacy seriously and describe below what data we gather, how we use it, who we may share it with, and how you can manage your information.

Types of data we collect

Personal data

When you register or verify your account we may collect personal details such as your name, date of birth, contact information, and identity documents where required for compliance or withdrawals. We also store account credentials and preferences you provide.

Technical data

We collect device and connection information to operate the service, including IP address, browser type, operating system, device identifiers, and log data. This helps with account protection, fraud detection and service stability.

Transactional data

Transactions and activity records are retained, including deposits, withdrawals, bets, game history, bonuses redeemed and payout requests. This data supports payments, dispute resolution and responsible gambling checks.

How we use your information

We use personal, technical and transactional data to create and manage accounts, process payments, verify identity, detect fraud, provide customer support and improve service performance. We may analyse gameplay and activity to personalise offers, detect problem gambling patterns and meet legal obligations. We do not sell personal information for marketing purposes.

Data protection practices

We maintain administrative and technical safeguards to protect personal data. Access to sensitive data is restricted to authorised staff and third-party providers who need it to deliver services. While we strive to protect data, no method of transmission or storage is completely secure; we monitor systems and respond to incidents in accordance with our internal procedures.

Cookies and tracking technologies

Our site uses cookies and similar technologies for session management, security, analytics and personalised content. You can manage cookie preferences through your browser settings. Third-party analytics and advertising partners may set cookies on our site subject to their own policies.

User rights

If you are a Canadian user you can request access to the personal information we hold about you, ask for corrections, or request deletion where retention is not required for legal or fraud-prevention reasons. You may also object to certain processing activities or request restrictions in line with applicable law.

Access, correction and deletion of data

To exercise your rights or update your account details contact our support team. We will respond to reasonable requests to access, correct or delete your information after verifying your identity. Some data may remain in backups or records where required for legal, tax or anti-fraud obligations.

Information sharing and third parties

We may share data with payment processors, identity verification services, game providers, analytics vendors and law enforcement if required. All third parties act under contract and are authorised to use data only for specified purposes. We may disclose information to comply with legal obligations or to protect our rights and users.

Privacy policy updates

We may update this policy to reflect changes in our practices. Material changes will be posted on the site and, where appropriate, notified to account holders. For questions or requests, contact [email protected] or consult your account settings for available privacy controls at Bet Panda.